Tenant Frequently Asked Questions

  1. What do I have to do to move from the property?
  2. When does the 30 days start?
  3. When do I get my deposit back?
  4. How do I dispute the Disposition?
  5. How do I get my full Security Deposit back?
  6. Can I move out before the 30 days are up?
  7. Do I have to be there for the Walk-Out Inspection?

 

  1. What do I have to do to move from the property?
    To officially begin the move-out process, you need to send a written 30-day notice to the office. The term of your lease must have expired or you must be on a month to month tenancy.

  2. When does the 30 days start?
    The notice becomes valid when it is received in our office, Monday - Friday, between 8:30 AM and 5:00 PM.

  3. When do I get my deposit back?
    Within 21 days of official move-out (which is when all keys & openers have been returned to H.M.S. ) you will be sent an ‘Itemized Disposition of Security Deposit’ stating the charges and remainder (if any) of your security deposit. The remainder of your deposit (if any) will be sent along with the Disposition. If a balance is due to the owner, it must be submitted within 15 days or the account will be sent to collection.
    NOTE: Special circumstances apply when a lease is broken. The security deposit may be held until a new tenant is secured.

  4. How do I dispute the Disposition?
    If you choose to dispute the 'Itemized Disposition of Security Deposit', you must do so in writing within 15 days of receipt thereof. Please check your lease, addendum, and welcome package given to you at the time of lease signature for further information or clarification.

  5. How do I get my full Security Deposit back?
    A number of things need to take place. All wall to wall carpets, drapes, blinds, and window coverings must be professionally cleaned. Copies of all receipts must be submitted to H.M.S. The unit must also have been cleaned inside. H.M.S. does have an approved vendor list for all your cleaning needs. Please call the office at 997-7100 for a list.

  6. Can I move out before the 30 days are up?
    A number of things need to take place. All wall to wall carpets, drapes, blinds, and window coverings must be professionally cleaned. Copies of all receipts must be submitted to H.M.S. The unit must also have been cleaned inside. H.M.S. does have an approved vendor list for all your cleaning needs. Please call the office at 997-7100 for a list.

  7. Do I have to be there for the Walk-Out Inspection?
    No. The property managers conduct their Walk-Out inspections 9:00 AM - 4:00 PM, Monday through Friday You will be notified of the results when you receive your 'Disposition of Security Deposit'.

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Santa Clara County
(408) 997-7100
Fax: (408) 997-9260

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